One night at Starbucks
Today I had my share of funny help desk chat and I have been the unfortunate victim. We were having a cup of coffee at Starbucks. The reason of our choice was the existence of a wireless hotspot provided free of charge to Turkish Telecom ADSL subscribers - I happen to be one of them. However there seemed to be a problem with user authentication. After a brief period of hesitation I decided to call support and talk with the call center. I was having the least amount of enthusiasm as I was pretty damn sure they were not going to solve an problem related with any free service they are providing.
I was right. The guy on the other end of the line told me that there was problem with the data center and they could not check the remote locations. He then added: I could check back tomorrow afternoon. Well it is nice for him. I could check back the wifi status on a Starbucks miles away from my office on a lazy Sunday afternoon from my house. I give up!
There were two kids at the next table, two boys around 12. They were talking and having frappucino or something like adults. I missed being a kid, talking about movies with no thoughts going into money and people and politics.
One more thing, I am wondering. Do they leave only a single piece of each snack on purpose? So that people will want more? Do they have a large stock back there and bring out one-by-one? If yes, why? If no, why not? 
